Your questions answered
Great question! A plunge pool is not designed for laps, so with that in mind, here is a good estimate of adults chilling around the perimeter.
2.2m-2.6m are great sizes for intimacy and relaxation. Easily fits 4- 10 adults.
2.8m – 3.4m are great sizes for fun, friends and families. Easily fits 10 to up to 14(+) adults.
Check out comparative pictures here:
The water level will be 100mm below the top of the pool. Consider the users’ heights and what you’d like to use the pool for.
The bench seat height is set according to the pool’s height so the water reaches the user’s chest level.
There is not much difference in the material/ product. There is no price difference. They both stand the test of time. Colourbond can be matched or contrasted in colour from your surrounds ie. house, fencing. Creating a stunning backyard design. Colourbond options exists due to customer demand.
Yes! Highly recommended item. You will not only need one but you will want one! It is one of Outback plunge pool’s features. It elevates the pool’s aesthetics day and night.
It is also functional for night swims.
No, unfortunately not due to engineering and logistic limitations. The 3.4m x 1.52m is a huge plunge pool, it’s a family & party pool!
Your questions answered
Our delivery team is highly specialised in strapping, loading and unloading the shell.
Pools are transported to the address by specialised third-party partners, with delivery to the address boundary entrance only. Delivery to the final position on the property is assessed on a case-by-case basis. Once your delivery team has been assigned for your delivery, it is recommended that you contact them to discuss final positioning. In some cases, additional charges may apply.
General delivery charge is $1,490.00 plus travel surcharge (if applicable) charged at $3.50 per km (minus 30km if kms exceed 30km) from the Melbourne CBD. Subject to change at any time by the partnered provider.
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Our pools are delivered across Victoria and southern New South Wales!
We use specialised logistic partners. Our delivery fee includes up to two crew members to assist with placement and up to 30km travel from the CBD of Melbourne. For other areas, travel surcharges may apply.
If your site is accessible, we can assist with placement in the final position by rolling into place using mattresses for protection.
Access required: the pool commonly will be rolled into place. The width becomes the height required (checking for guttering, branches etc) & the depth becomes the width required. The pool can be lifted over fences so don’t be shy in asking your surrounding neighbours for access, it will save you on crane costs. For pics check out our socials
We encourage our customers to do their due diligence in respect to add-ons. An average concrete pool in Australia costs around $50,000 to $75,000. A smaller pool, around 6m by 3m, may be $45,000 to $60,000.
These fees don’t include extra costs like soil removal, feature walls or extras like heating and sensors for chlorine or pH levels.
When you get a quote for a concrete pool, it’s important to ask what’s included. Some companies will create the pool and little else, while others will include tiling, paving, fencing and heating.
The price will also be dependent on the shape of the pool, access problems and possible problems when excavating. For example, if the excavator runs into a large rock under the surface, it will cost more to remove the rock.
Costs of concrete pool add-ons
If you want to add a spa, this will likely cost you an extra $15,000 or so.
A feature wall is also considered an extra costs.
These could be in the region of:
Adding a bench in the pool may cost around $370 per square metre and a full width step entry may cost around $600 per square metre.
Mosaic tiling is the most expensive type of tile and can cost an extra $14,000 to $19,000 for glass pearl effect mosaic tiles. A pebble pool interior may not cost more, but find out costs from pool suppliers because some will charge for any type of pebble or pool tile.
Every project is different, but you may need to organise an electrician to install power near the equipment, base preparation costs, engineering, permit applications, fencing, landscaping, crane hire (if applicable), assembly (optional) and delivery.
No, although it might seem like you are saving money, it doesn’t work out well. Our delivery team is highly specialised in strapping, loading and unloading the shell.
Your questions answered
Rarely. In about 1 out of 100 deliveries, a crane is needed. Most pools can be delivered via pathways, through carports, or down neighboring properties
Technically yes, it is still considered a pool. We recommend Permit Planners over going through council yourself but ultimately Coastal does not require sighting of the permit nor organise the permit for you.
Yes they are considered climbable by most certifiers. A 360° fencing is generally required in Victoria. It is all dependent on the certifier.
No. A plumber is not required. The piping runs to and from the filtration system. The filtration system can be up to 20m away from the pool.
A soil test is required to determine your base. Generally 150mm thick, reinforced concrete slab is required. 2-300mm wider than the pool.
Road base is required to be 200mm compacted and 2-300mm wider than the pool.
In-Ground prep requirements, it is a process, see details here: https://outback.com.au/support/installation/
The pool can be put in the ground as little or as much as you’d like, including fully inground.
Backfill in 300mm thick layers, compacting each layer to avoid voids. Ensure the backfill creates a 30-degree slope away from the pool shell to direct water away and maintain stability.
For sloped or uneven terrain, you may need to level the site by excavating and retaining the area. Alternatively, an engineered steel or concrete base.
Generally speaking a minimum of 500mm from the step is where the filtration and light will be.
Unless otherwise specified the jets are on the back of where the bench seat is located.
Yes, 100%. In-ground installations are generally considered construction projects and require a building permit for the pool as well as the safety barrier. All necessary permits and approvals must be obtained before starting the installation. These permits must comply with site-specific documentation, including geo-soil reports, engineering plans, and plumbing diagrams.
Yes, temporary or permanent pool fencing must be in place for safety compliance. Any inviting water source such as a pool exceeding 300mm in water depth requires compliant safety barriers at all times.
If the metal pool shell contacts backfill material, it must be covered with a heavy-duty bitumen waterproofing membrane to prevent corrosion.
Excavate a hole 300mm wider than the pool’s dimensions, and accounting for the depth of the compacted road base or concrete slab. Ensure the ground beneath the pool has a minimum bearing capacity of 70 kPa.
Follow the OUTBACK Plumbing Diagram, adjusting pipework for proper alignment. Install a 15mm threaded PVC coupling and pipe to bring the drain plug to the surface. Run conduit for light cables and earthing tabs, which must be connected before backfilling.
Yes, the pool should be completely filled and left for 24 hours to check for leaks before starting the backfilling process.
Install a 65mm continuous slotted AG pipe connected to a 100mm standpipe to monitor groundwater levels. Ensure groundwater does not exceed 500mm above the pool base. For sloping sites, use slotted AG pipes to redirect water away. Install a 15mm threaded PVC coupling and pipe to bring the drain plug to the surface.
Paint exposed metal areas with a heavy-duty bitumen waterproofing membrane. Ensure proper drainage around the pool by using a slope in the backfill material to direct water away from the shell. Consult the in ground install guide or engineering documentation for specifics.
The backfill material is a dry mix of cement-stabilised sand. Depending on where this is sourced the ratio of sand to cement varies. Consult the in ground install guide or engineering documentation for specifics.
Yes, the pool must be filled within 24-48 hours after installation to prevent the liner from sagging or deforming, which could affect your warranty. If you need to alter this timeframe, please contact us via email to discuss your situation.
Yes, pools near bushfire zones may require additional considerations, such as fire-resistant barriers or equipment for firefighting purposes. Consult local guidelines for compliance.
Your questions answered
Outback plunge pools stand out from their competitors because of their vinyl liner addition! You can now soak up the benefits of using Magnesium without slowly denigrating the integrity of the Stainless Steel shell!
When it comes to pool construction, vinyl lining has been a trusted choice for over six decades, and for good reason. It’s renowned for its durability and waterproofing capabilities, making it one of the most reliable and long-lasting options in the industry. In this article, we’ll delve into the various advantages of why we vinyl line the OUTBACK Plunge Pool.
Watch more here: https://outback.com.au/benefits-of-vinyl-liner/
Yes! All of our equipment use a salt chlorinator which means the salt in the water creates the chlorine that doses into your pool, no liquid chlorine is required. We recommend using Mineral salt bags over straight salt bags as the minerals benefit your skin, hair and muscles and we are all about natural. Be sure to add our Magnesium bags to your order as it is required for start up & maintenance.
Base: entry level, will cost more to run per year due to a fixed speed pump. It is a fully chlorinated system, not a fresh water approach. A weekly schedule.
Cruise: Mid level, is a freshwater approach due to the UV lamp. Has variable speed pump where you can drop it down at off peak times. Will need to dose with harmful acids to balance pH levels. A monthly maintenance schedule.
Smart: fully automated system with a freshwater approach. Has variable speed pump where you can drop it down at off peak times. 
A yearly maintenance.
Essentially to 38°. However achieving this is very dependent on factors such as ambient air temperature, whether the pool is covered, location of Equipment.
Most customers do! A pool thermal blanket helps to reduce debris, prevent heat loss, and can raise water temperature by up to 8ºC by trapping solar energy. It’s also an effective way to reduce evaporation and keep your pool clean.
Yes, adding a pool cover is highly recommended. A cover reduces debris, prevents heat loss, and can increase water temperature by up to 8ºC by trapping solar energy. It also helps maintain water cleanliness and reduces evaporation. Choose the right cover for the right job. Thermal is for heat retention, sits on the water. Debris/ lockable is good for leaves, creepy crawlies and children.
Outback plunge pools provide cleaning accessories to clean the vinyl liner, this needs to wiped down to avoid build up. the skimmer box will skim the surface of the water but a robot cleaner is required to get the debris from feet etc at the bottom of the pool.
Check out a cool video here: https://youtu.be/jnGeR4Dom34
Our internal lining by design is non slip. However, with a fibreglass or concrete pool poor chemistry management, namely pH can make the walls and floors slightly slippery.
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can be ordered. To order replacement liners, visit https://shop.outback.com.au. Professional installation is highly recommended for larger repairs.
Your questions answered
A 50% deposit is required to secure pricing and a production slot. Final 50% payment must be paid before dispatch. We will keep you updated at each stage and provide reminders for upcoming payments.
Outback has plenty of after purchase support, a QR code on the back of the filtration system, a link for booking in for a handover and 1300 550 655
The pool comes with a warranty for all its components, typically covering manufacturing defects for up to 18 years.
Yes, we offer financing options through Handy Pay. You can apply directly with them for credit. There are no additional charges for using this service.
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
Yes, extended warranties are available for certain components. Please contact us for detailed information on coverage and pricing.
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dents to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation or site works, or by transport, lifting or moving not done by or for Outback, isn’t covered by the warranty.
If the cancellation happens within 14 days from acceptance & deposit, there is no cancellation fee applied. If cancellation is after this date a $990 admin and service charge is applied. If the order is placed, onboarding is completed and is within 6 weeks from delivery, there is a change-of-mind fee for any changes wishing to be made.
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Yes, seasonal promotions or discounts are occasionally offered. Check our website or subscribe to our newsletter for updates on current offers.
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order has progressed.
It is imperative for us at Coastal to make sure our customers are well informed and are comfortable with our service and products. If you have a question not addressed above, please reach out, we are more than happy to answer them.
sales@coastalplunge.com.au
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